In order to ensure an efficient and regular invoice claim and payment process, Support Providers should note the following:

• Invoice, along with copies of signed service agreements and schedules of support (for ongoing support) should be emailed to accounts (AT) syprosolutions.com.au

• Invoices must include the following Participant information in order to be processed/claimed:

  • Participant name

  • Start & end dates of services provided 

  • Applicable NDIS Item Number (line item) or a detailed description of supports provided

  • Number of support hours provided, and the hourly rate charged

• Invoices must include the following Provider information

  • Provider name & contact details

  • Provider ABN

  • Provider email address for invoice remittance advice

  • Provider bank BSB, account number and account name

  • No GST applied for services provided

We claim and pay provider invoices within 3 business days. Successful claims are paid and notified by remittance email within this time period (please note that public holidays may impact this schedule).